Daun Retreats – Terms & Conditions

🔒 Security Deposit – RM500

Deposit Policy:

  1. Your deposit may be fully or partially forfeited if there are any damages to the villa or violations of our house rules.

  2. Deposits will be fully refunded if changes or cancellations are made more than 1 month before the check-in date.
    If changes are made within 4 weeks, we reserve the right to forfeit the deposit.

  3. Cancellations made within 7 days of the check-in date are considered last-minute and are not eligible for a refund of the security deposit.

For any changes, amendments, or additions to your booking, please contact us at daunretreats@gmail.com or 012-2522235.

(Security deposit will be returned in 5-7 working days after check out date)

🕒 Check-In / Check-Out Procedure

Check-in Time:

  • Gerimis Senja & Kasturi Cabin: 2:00 PM

  • Kozu: 3:00 PM
    (Early check-in is not allowed)

Check-out Time:

  • Gerimis Senja & Kasturi Cabin: by 11:00 AM

  • Kozu: by 12:00 PM
    (Late check-out will result in deposit forfeiture)

🏠 Use & Enjoyment of the Villa

Guests must comply with:

  • All local laws, village/community guidelines, and Daun Retreats house rules.

Violation of these rules may result in immediate termination of your stay with no refund.

House Rules:

  • Do not exceed the maximum allowed occupancy.
    (Exceeding this limit may lead to deposit forfeiture and further action.)

  • Day guests are not allowed.

  • Quiet hours begin at 10:00 PM. No loud music after this time.

  • Smoking is allowed only outside the villa.

  • No pets or illegal substances are allowed.

  • Front gate closes at 11:00 PM.

  • Leave the villa in a clean and tidy condition, just as you found it.

🛡️ Security & Damage Policy

  • A RM500 security deposit is required before or upon check-in.

  • This deposit covers any damages, losses, or extra cleaning needed due to your stay.

  • If the cost of damages exceeds RM500, you are responsible for the full amount.

📦 Personal Belongings & Liability

  • Daun Retreats is not responsible for the loss or damage of your personal items.

  • Please store your valuables securely.

  • Management reserves the right to seek compensation for any damages or theft caused by guests.

🧾 Disclaimer / Hold Harmless Clause

We strive to maintain the villa in excellent condition. However, we are not responsible for incidents beyond our control, such as:

  • Power or water outages

  • Bad weather or natural disasters

  • Mechanical failures (e.g., pool, air conditioning, TV)

  • Nearby construction or noise

  • Emergency evacuations

No refunds will be given for these situations.
By booking with Daun Retreats, you agree to release the management from liability for any injury, accident, or loss of property during your stay.