Last updated: May 09, 2025

Thank you for choosing to stay with Daun Retreats. We value your experience and aim to provide clear guidelines on our refund and cancellation process.

Booking & Payment Terms

1. Deposit Refund

• A security deposit is collected before check-in.
• The deposit will be refunded within 5–7 working days after check-out, provided there are no damages or violations of our villa policies.
• The refund will be made using the same payment method used during booking, unless otherwise requested.

2. Cancellation Policy

• Any cancellation must be made at least 4 weeks (28 days) before the scheduled check-in date to qualify for a refund of the deposit.
• Cancellations made within 4 weeks of the arrival date will result in the forfeiture of the deposit.

3. No Refund After Full Payment

• Once full payment has been made for the booking, no refund will be issued under any circumstances.
• This includes cancellations, no-shows, or changes in stay duration.

Damages and Deductions

• Guests are fully responsible for any damages caused to the villa or its contents during their stay.
• Daun Retreats reserves the right to deduct repair or replacement costs from the security deposit based on the actual value of damaged or missing items.
• In cases where damages exceed the deposit amount, guests may be required to pay the balance.

Contact Us

If you have any questions or need to notify us regarding cancellations or refund matters, you may reach us through:

• Email: daunretreats@gmail.com
• Phone: +6012-2522235